Refund policy

Returns and Warranty Policy โ€” Neon Soccer

At Neon Soccer, we want your shopping experience to be clear, fair, and transparent.

All warranty claims, returns, replacements, reshipments, and refund requests are subject to the conditions described in this policy.

60-Day Limited Warranty

Neon Soccer offers a 60-day limited warranty beginning on the date the order is marked as delivered by the carrier.

This warranty covers eligible manufacturing defects and product-related issues, subject to inspection, verification, sufficient evidence, and the conditions established in this policy.

The 60-day warranty does not constitute an unconditional 60-day return period, satisfaction guarantee, or trial period.

Customers may not use the product and later return it simply because they changed their mind, no longer want the product, believe the product was not worth the purchase price, or because the product did not meet a subjective expectation.

When a return is required or authorized, the product must meet all applicable conditions, including:

  • The product must be unused unless Neon Soccer specifically authorizes otherwise in writing.
  • The product must be clean and in its original condition.
  • The original box and packaging must be intact and in good condition.
  • All original components and accessories included with the order must be returned.
  • No component may be missing, altered, modified, replaced, damaged, or excessively handled.
  • Proof of purchase must be provided.
  • The customer must obtain written authorization from Neon Soccer before returning any product.

Products that have been used, damaged, altered, modified, incompletely returned, or show signs of improper handling may not qualify for return or refund.

Products Damaged Upon Arrival

If your product arrives with visible physical damage, a manufacturing issue, missing components, an incorrect product, or shipping-related damage, you must contact Neon Soccer within 3 calendar days after delivery.

To evaluate the claim, we may require clear photographs and/or videos showing:

  • The complete product.
  • The original box and packaging.
  • The shipping label.
  • All components or accessories included in the package.
  • The specific damage, defect, or issue being reported.

Photos and videos must clearly allow Neon Soccer to identify and evaluate the reported issue.

Claims regarding visible shipping damage, missing items, incorrect products, or damage present upon arrival that are submitted after the 3-calendar-day period may not be eligible for coverage.

If the claim is approved, Neon Soccer may provide an appropriate resolution depending on the circumstances, including:

  • Replacement.
  • Reshipment.
  • Exchange.
  • Partial resolution.
  • Store resolution.
  • Refund.

The appropriate resolution will be determined after reviewing the individual case.

Manufacturing or Functional Issues

If a customer reports that the soccer ball or its intended glowing feature is not functioning as expected because of a potential manufacturing defect, Neon Soccer may require reasonable verification or troubleshooting before approving a warranty claim, replacement, reshipment, or refund.

Depending on the issue, customers may be asked to:

  • Provide photographs or videos demonstrating the problem.
  • Show the product under appropriate lighting conditions.
  • Demonstrate the reported issue through video.
  • Provide photographs of the product surface, seams, valve, or other relevant areas.
  • Confirm how and where the product was used.
  • Follow reasonable troubleshooting or inspection instructions provided by Neon Soccer.
  • Provide additional evidence reasonably necessary to determine the cause of the issue.

Failure to provide sufficient evidence or complete reasonable verification steps may prevent Neon Soccer from confirming the claim.

Issues caused by misuse, excessive wear, improper handling, accidents, unsuitable playing conditions, improper inflation, unauthorized modifications, or circumstances outside the product's intended use are not considered manufacturing defects.

Indoor and Outdoor Use

Neon Soccer soccer balls are intended for indoor and outdoor recreational soccer use.

However, outdoor use does not mean that the product is suitable for every environmental condition or that it is designed for unlimited exposure to water.

Unless expressly stated otherwise in the specific product documentation, Neon Soccer does not guarantee that the product is suitable for:

  • Submersion in water.
  • Flooding.
  • Prolonged exposure to standing water.
  • Excessive moisture.
  • Severe storms.
  • Extreme environmental conditions.
  • Improper storage outdoors for extended periods.

Damage resulting from prolonged water exposure, flooding, excessive moisture, extreme conditions, or use outside the product's intended specifications may not qualify as a manufacturing defect.

Normal use on grass or ordinary outdoor playing surfaces does not by itself invalidate the warranty.

Normal Wear and Soccer Use

Soccer balls are sporting products and naturally experience wear through normal use.

The warranty does not cover normal deterioration resulting from ordinary soccer play.

Normal wear may include, without limitation:

  • Surface scuffs.
  • Scratches.
  • Cosmetic marks.
  • Dirt or staining.
  • Gradual discoloration.
  • Fading of graphics or printed areas.
  • Surface abrasion.
  • Wear resulting from repeated kicking.
  • Minor changes in surface appearance.
  • General deterioration resulting from ordinary use.

These conditions do not constitute manufacturing defects.

Customers are responsible for using the product on appropriate playing surfaces and in a manner consistent with normal soccer use.

Damage Caused by Playing Surfaces

The product may experience different levels of wear depending on the playing surface.

Neon Soccer is not responsible for excessive deterioration or damage caused by inappropriate, unusually abrasive, sharp, hazardous, or unsuitable surfaces.

Damage caused by surfaces such as rough concrete, sharp gravel, broken pavement, exposed metal, glass, sharp objects, or similar hazards may not qualify for warranty coverage.

The fact that the product is intended for outdoor use does not mean that it is immune to abrasion, cuts, punctures, or physical damage.

Punctures, Cuts, Impacts, and Physical Damage

The limited warranty does not cover physical damage caused after delivery by circumstances including:

  • Punctures.
  • Cuts.
  • Tears.
  • Sharp objects.
  • Excessive abrasion.
  • Abnormal impacts.
  • Crushing.
  • Vehicles.
  • Animals.
  • Intentional damage.
  • Improper storage.
  • Negligence.
  • Misuse.
  • Accidents.
  • Use inconsistent with normal soccer activity.

Such damage is considered external or use-related damage rather than a manufacturing defect.

Inflation and Valve Responsibility

Customers are responsible for properly handling the ball's valve and maintaining appropriate inflation when applicable.

Damage caused by improper inflation techniques is not considered a manufacturing defect.

This may include:

  • Damage caused by inserting an inflation needle incorrectly.
  • Valve damage caused by excessive force.
  • Use of inappropriate inflation equipment.
  • Excessive air pressure.
  • Severe underinflation or overinflation.
  • Damage caused by repeatedly forcing or manipulating the valve.

Customers should use reasonable care when inflating or adjusting the product.

Glow, Brightness, Color, and Visual Expectations

The appearance and visibility of the product's glowing feature may vary depending on environmental and viewing conditions.

Factors affecting how the product appears may include:

  • Ambient lighting.
  • Darkness level.
  • Viewing distance.
  • Surroundings.
  • Camera exposure.
  • Phone camera settings.
  • Screen brightness.
  • Screen color settings.
  • Photographic or video conditions.
  • Reflections.
  • Playing environment.
  • Time of day.

The product is designed to provide a visible glowing effect under suitable low-light conditions.

However, personal preference or subjective expectations regarding brightness, glow intensity, color, appearance, visual effect, or visibility are not considered manufacturing defects by themselves.

Differences between how the product appears in person and how it appears in photographs, advertisements, social media content, videos, or on electronic displays do not automatically indicate a defect.

A customer being dissatisfied because the product:

  • Appears less bright than expected.
  • Looks different from a photograph or video.
  • Appears different under certain lighting conditions.
  • Has a different perceived color or intensity.
  • Does not match a personal expectation regarding the visual effect.

does not by itself qualify the product for a return, replacement, warranty claim, or refund.

Perceived Value and Customer Expectations

Neon Soccer does not provide refunds solely because a customer believes that the product:

  • Was not worth the purchase price.
  • Did not provide the expected level of excitement or entertainment.
  • Did not meet a subjective expectation.
  • Did not look exactly as imagined.
  • Did not perform according to a personal preference.
  • Was purchased as a gift and the recipient did not like it.
  • Is no longer wanted.

Subjective dissatisfaction does not constitute a manufacturing defect.

Lost Packages

A package may be considered potentially lost when its tracking information has not received a meaningful update for more than 15 days.

In these cases, Neon Soccer may review the shipment status with the carrier, supplier, fulfillment partner, or logistics provider.

If the shipment is confirmed as lost, Neon Soccer may arrange an appropriate resolution, including reshipment or replacement.

A shipping delay alone does not automatically mean that a package has been lost.

Cases That May Be Eligible for Replacement, Reshipment, or Refund

A claim may be eligible for review when:

  • The customer received an incorrect product.
  • A required component was missing when the package arrived and the issue was reported within the applicable claim period.
  • The package has been confirmed lost.
  • The product arrived damaged and the issue was reported within 3 calendar days with sufficient photographic or video evidence.
  • The product has a verifiable manufacturing defect covered by the 60-day limited warranty.
  • The product's intended glowing feature has a verifiable manufacturing defect.
  • Another issue is expressly approved by Neon Soccer in writing.

Eligibility for review does not automatically guarantee a refund.

Neon Soccer will determine the appropriate resolution after reviewing the specific circumstances of the claim.

Cases Not Eligible for Return, Warranty, Replacement, Reshipment, or Refund

Except where otherwise required by applicable law, claims may be denied in situations including:

  • The customer changed their mind.
  • The customer no longer wants the product.
  • The customer simply does not like the product.
  • The customer believes the product was not worth the purchase price.
  • The product did not meet a subjective expectation.
  • The product was purchased as a gift and the recipient does not want it.
  • The customer is dissatisfied with subjective aspects such as brightness, glow intensity, color, appearance, feel, perceived size, visual effect, or perceived value.
  • The product appears different in person than it did in a photograph, video, advertisement, social-media post, or screen display.
  • The product has been used when an unused return is required.
  • The product is dirty, stained, scratched, damaged, altered, modified, dismantled, repaired, or otherwise changed.
  • The product shows normal wear from soccer use.
  • The product shows ordinary scuffs, abrasion, or cosmetic deterioration.
  • The product was damaged by an inappropriate or excessively abrasive playing surface.
  • The product was punctured, cut, torn, crushed, or damaged by a sharp object.
  • Damage resulted from improper inflation.
  • Damage resulted from incorrect handling of the valve.
  • Damage resulted from overinflation or other improper pressure.
  • Damage resulted from misuse, accidents, falls, abnormal impacts, negligence, or improper handling.
  • Damage resulted from prolonged water exposure, flooding, excessive moisture, severe weather, or environmental conditions beyond the product's intended specifications.
  • The customer failed to follow reasonable verification or troubleshooting instructions.
  • The customer did not provide sufficient photographs, videos, or other requested evidence.
  • Components or accessories are missing.
  • Original packaging is missing or damaged when original packaging is required for the approved return.
  • The customer requests cancellation after the order has already been processed or shipped.
  • Delivery failed because the recipient could not be contacted or located.
  • The package was not collected within the carrier's required timeframe.
  • The customer provided an incorrect, incomplete, inaccessible, or otherwise undeliverable address.
  • The carrier marked the package as delivered.
  • The product was returned without prior written authorization from Neon Soccer.
  • The product was sent to an address not authorized by Neon Soccer.
  • The product was shipped to a location where logistical limitations prevent the requested after-sales service.

Free Gifts, Bonus Items, and Promotional Products

Complimentary products, free gifts, bonus items, promotional extras, replacement items, goodwill items, and other products supplied without a separate purchase price are not eligible for monetary refunds.

The value of a free or complimentary item cannot be converted into cash, refunded, credited, or deducted from the price of another product.

If an eligible complimentary item arrives damaged or incorrect, Neon Soccer may, depending on availability and the circumstances, provide an appropriate replacement or other resolution.

Items supplied as part of a previous warranty or after-sales resolution are not independently refundable unless Neon Soccer expressly agrees otherwise in writing.

Delivery Responsibility

Customers are responsible for providing a complete, accurate, and accessible shipping address when placing an order.

Once the carrier marks the package as delivered, Neon Soccer will generally consider its delivery obligation fulfilled.

Neon Soccer is not responsible for:

  • Packages marked as delivered that the customer subsequently claims were not received.
  • Packages received by another person at the delivery address.
  • Packages delivered to household members.
  • Packages delivered to reception desks.
  • Packages delivered to mailrooms.
  • Packages delivered to building staff.
  • Packages delivered to neighbors or other customary recipients.
  • Packages not collected on time.
  • Failed delivery attempts caused by recipient unavailability.
  • Failed deliveries caused by incorrect, incomplete, or inaccessible addresses.
  • Losses or additional expenses resulting from incorrect information supplied by the customer.

If tracking indicates that a package has been delivered, customers should first check:

  • The delivery location.
  • Household members.
  • Neighbors.
  • Reception desks.
  • Mailrooms.
  • Building staff.
  • Safe delivery areas.
  • Carrier tracking information.

If an order is returned because of an incorrect address, failed delivery, refusal, failure to collect the package, or another circumstance attributable to the customer, the customer may be responsible for applicable reshipping costs.

Address Changes

Customers are responsible for carefully reviewing their shipping information before completing an order.

Neon Soccer does not guarantee that an address can be changed after an order has been confirmed.

Once an order has entered processing, fulfillment, or shipping, an address modification may no longer be possible.

Neon Soccer is not responsible for delivery problems resulting from shipping information originally provided incorrectly by the customer.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

Neon Soccer cannot guarantee cancellation once an order has entered processing or fulfillment.

Orders that have already been shipped cannot be cancelled.

Refusing delivery does not automatically create eligibility for a refund.

Return and Warranty Process

To begin a warranty claim, return request, replacement request, or other product-related claim, contact:

Email: lpluserl97@gmail.com
Phone: +591 72682162

Please include:

  • Your order number.
  • Your full name.
  • A clear explanation of the issue.
  • Relevant photographs or videos when applicable.

Neon Soccer may request additional photographs, videos, packaging images, shipping labels, product information, or other evidence reasonably necessary to evaluate the claim.

Do not return any product before receiving written approval and return instructions from Neon Soccer.

Unauthorized returns may be rejected.

Return Instructions

If a return is approved, Neon Soccer will provide written instructions explaining how and where the product must be returned.

The appropriate return destination may vary depending on:

  • The customer's location.
  • The product.
  • The nature of the claim.
  • The supplier.
  • The logistics provider.
  • Available return facilities.
  • Other operational considerations.

A return may be directed to:

  • A logistics center.
  • An authorized supplier.
  • A warehouse.
  • A returns facility.
  • Another location designated by Neon Soccer.

Do not send the product to the address appearing on the original shipping package unless Neon Soccer specifically instructs you to do so.

Products sent without authorization or sent to an incorrect address may be rejected.

Any resulting shipping or handling costs may be the customer's responsibility.

Unless Neon Soccer expressly agrees otherwise in writing, return shipping costs are the customer's responsibility.

Customers should retain any tracking number, shipping receipt, or other proof of return until the claim has been fully resolved.

Inspection of Returned Products

Receiving a returned product does not automatically mean that the return or refund has been approved.

Returned products may be inspected to verify:

  • Product condition.
  • Evidence of use.
  • Dirt or staining.
  • Normal or excessive wear.
  • Missing components.
  • Damage.
  • Alterations or modifications.
  • Surface abrasion.
  • Punctures or cuts.
  • Valve condition.
  • Packaging condition.
  • Compliance with approved return instructions.
  • The issue originally reported by the customer.

If the returned product does not meet the applicable return or warranty conditions, the claim may be rejected.

Refunds

When a refund requires the return of a product, the refund will normally be considered only after the returned product has been received and inspected.

Neon Soccer will notify the customer whether the refund request has been approved or rejected.

If approved, the refund will be issued to the original payment method within up to 10 business days after approval.

Once Neon Soccer initiates the refund, additional processing time may be required by the customer's:

  • Bank.
  • Card issuer.
  • Payment provider.
  • Payment processor.
  • Financial institution.

Neon Soccer is not responsible for delays caused by external financial institutions or payment processors.

Shipping charges, return shipping costs, and other non-refundable charges will not be refunded unless Neon Soccer expressly approves otherwise or applicable law requires otherwise.

International Orders

This policy applies to orders shipped within the United States and to international orders.

International shipping may involve:

  • Longer transit times.
  • Carrier restrictions.
  • Customs procedures.
  • Local delivery requirements.
  • Additional logistical limitations.
  • Limited return options.
  • Limited replacement or reshipment options.

For remote regions, islands, or destinations with limited logistics infrastructure, certain return, replacement, reshipment, or after-sales options may not be available.

Any authorized return must be sent only to the address provided by Neon Soccer in writing.

Unless expressly agreed otherwise, the customer is responsible for authorized return shipping costs.

Customers may also be responsible for taxes, duties, customs fees, or other charges imposed by the destination country where applicable.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws provide rights beyond those described in this policy, those mandatory rights will apply.

Contact

For questions, returns, warranty requests, damaged-product claims, or other product-related issues, contact:

Neon Soccer
Email: lpluserl97@gmail.com
Phone: +591 72682162