Shipping Policy — Neon Soccer

Last updated: September 26, 2026

At Neon Soccer, we work to process and deliver orders as efficiently as possible. The following policy explains our processing times, estimated delivery times, tracking procedures, shipping responsibilities, and how certain delivery-related situations are handled.

Processing Time

Orders are generally processed within 48 to 96 business hours after payment has been successfully confirmed.

Processing time refers to the time required to prepare, verify, and forward an order for fulfillment. It does not include the estimated shipping or delivery time.

Orders may not be processed on weekends, public holidays, or other non-business days.

During periods of unusually high demand, seasonal sales, holidays, product launches, or other exceptional circumstances, processing may occasionally require additional time.

Estimated Delivery Time

Once an order has been shipped, the estimated delivery time is generally:

• United States: approximately 7 to 10 business days.
• International orders: approximately 7 to 10 business days on average, although delivery times may vary depending on the destination.

These delivery periods are estimates and are not guaranteed delivery dates.

Actual delivery times may vary due to factors including:

• Destination.
• Carrier operations.
• Customs procedures.
• International transit.
• Local postal services.
• Weather conditions.
• Public holidays.
• Seasonal demand.
• Transportation disruptions.
• Remote delivery locations.
• High order volume.
• Events outside our reasonable control.

International orders may take longer than the estimated period due to customs clearance or local delivery procedures.

Order Tracking

Once tracking information becomes available, customers will generally receive a tracking number by email or through the contact information associated with their order.

Tracking information may take some time to become active after an order has been dispatched.

Customers are responsible for ensuring that the email address and other contact information provided during checkout are correct.

Depending on the fulfillment method, carrier, destination, and products ordered, tracking updates may be provided by different carriers during different stages of transportation.

Multiple Packages and Tracking Numbers

In some cases, products included in the same order may be fulfilled from different warehouses, suppliers, logistics centers, or locations.

As a result, a single order may be divided into two or more shipments.

Customers may therefore:

• Receive products on different dates.
• Receive more than one package.
• Receive multiple tracking numbers.
• See different carriers associated with the same order.

Receiving only part of an order does not necessarily mean that an item is missing.

Customers should review all tracking information provided before reporting an incomplete shipment.

Shipping Costs

Neon Soccer currently offers free shipping on eligible orders where indicated at checkout or as part of the applicable offer.

Shipping availability and pricing may vary depending on:

• Destination country.
• Product.
• Promotion.
• Offer.
• Shipping method.
• Logistics availability.

Free shipping is not guaranteed for every destination or every future offer.

The applicable shipping cost, if any, will be displayed or communicated as part of the purchase process.

Customs Duties, Import Taxes, and International Charges

International shipments may be subject to customs duties, import taxes, brokerage fees, handling charges, local taxes, or other fees imposed by the destination country, customs authority, carrier, or other third party.

Unless Neon Soccer expressly states otherwise, these charges are not included in the product price or shipping charge and are the customer's responsibility.

Neon Soccer does not control these charges and cannot guarantee whether they will apply or how much they may be.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs clearance may also result in delivery delays outside Neon Soccer's control.

Customer Shipping Information

The customer is responsible for providing a complete, accurate, and accessible shipping address when placing an order.

This includes, where applicable:

• Full recipient name.
• Street address.
• Apartment, suite, or unit number.
• City.
• State or region.
• Postal or ZIP code.
• Country.
• Telephone number or other required contact information.

Neon Soccer is not responsible for delivery problems resulting from incorrect, incomplete, outdated, inaccessible, or misleading information provided by the customer.

Incorrect or Incomplete Addresses

If an order is delayed, misdirected, returned, lost, or cannot be delivered because the customer provided an incorrect, incomplete, or inaccessible shipping address, Neon Soccer may not be responsible for the resulting loss or additional costs.

If the package is returned because of an address problem attributable to the customer, the customer may be responsible for any applicable reshipping costs.

Refund eligibility in these situations will be evaluated in accordance with our Returns and Warranty Policy, these shipping terms, and applicable law.

Address Changes

Customers should carefully verify their delivery information before completing a purchase.

If you notice an error, contact Neon Soccer as soon as possible.

However, we cannot guarantee that a shipping address can be modified once an order has entered processing, fulfillment, or shipping.

Once an order has already been shipped, changing the delivery address may no longer be possible.

Neon Soccer is not responsible for delivery problems caused by incorrect information originally submitted by the customer when the order could no longer reasonably be modified.

Delivery Attempts

Customers are responsible for being reasonably available to receive their package when required by the applicable carrier.

Depending on the destination and carrier, delivery may require:

• A delivery attempt.
• Recipient contact.
• Collection from a designated location.
• Collection from a carrier branch.
• Collection from a parcel point.
• Additional delivery instructions.

Neon Soccer is not responsible for failed delivery resulting from the recipient being unavailable, unreachable, or failing to comply with reasonable carrier requirements.

Uncollected Orders

If a package is held at a delivery point, carrier branch, distribution center, postal facility, parcel locker, or other collection location, the customer is responsible for collecting the shipment within the period established by the carrier.

If the customer:

• Fails to collect the shipment.
• Cannot be contacted.
• Does not respond to the carrier.
• Refuses delivery.
• Does not complete required delivery procedures.

and the package is consequently returned, held, destroyed, abandoned, or otherwise affected by the carrier's procedures, Neon Soccer may not be responsible for the resulting costs or loss.

If an order is returned to the sender or another logistics facility because of these circumstances, the customer may be responsible for applicable reshipping costs.

Refund eligibility, if any, will be evaluated according to the circumstances, our Returns and Warranty Policy, and applicable law.

Refusing a package or failing to collect it does not automatically create eligibility for a refund.

Packages Marked as Delivered

Once the applicable carrier marks an order as delivered, Neon Soccer will generally consider its delivery obligation fulfilled.

Neon Soccer is not responsible for packages that carrier tracking confirms as delivered but that the customer subsequently reports as missing, subject to any mandatory rights available under applicable law.

A package may be considered successfully delivered when it is left or received at an appropriate location associated with the shipping address, including where applicable:

• The customer's residence.
• Mailbox or parcel area.
• Front desk.
• Reception area.
• Mailroom.
• Building management.
• Household member.
• Another individual present at the delivery address.
• Another customary or authorized receiving location.

If tracking shows that a package has been delivered but you cannot locate it, we recommend checking:

• Around the delivery location.
• With household members.
• With neighbors.
• With reception or building staff.
• In mailrooms or parcel areas.
• With the applicable carrier.

We may assist in reviewing available tracking information, but confirmation of delivery by the carrier may affect eligibility for replacement, reshipment, or refund.

Shipping Delays

Delivery times are estimates and are not guaranteed.

Neon Soccer is not responsible for reasonable delays caused by circumstances outside our control, including:

• Shipping carriers.
• Customs authorities.
• Weather conditions.
• Severe weather events.
• Public holidays.
• Seasonal demand.
• Transportation disruptions.
• Customs inspections.
• Local postal services.
• International logistics.
• Strikes.
• Natural disasters.
• Government restrictions.
• Other events beyond our reasonable control.

A shipment arriving later than the estimated delivery period does not automatically mean that the package has been lost.

Lost Packages

A package may be considered potentially lost when its tracking information has not received a meaningful update for more than 15 days.

If this occurs, contact Neon Soccer so that we can review the shipment status with the applicable carrier, logistics provider, or fulfillment partner.

We may require customers to wait while the carrier or logistics provider investigates the shipment.

If the package is confirmed as lost, Neon Soccer may provide an appropriate resolution in accordance with our Returns and Warranty Policy, which may include replacement or reshipment.

The absence of a tracking update for a short period does not by itself mean that the shipment has been lost.

Damage During Shipping

If an order arrives with visible physical damage, shipping-related damage, missing components, or another issue that was present upon arrival, the customer must contact Neon Soccer within 3 calendar days after delivery.

The customer may be required to provide clear photographs and/or videos showing:

• The product.
• The reported damage.
• The complete packaging.
• The shipping box or mailer.
• The shipping label.
• Included components and accessories.
• Any other relevant evidence reasonably requested to evaluate the claim.

Claims for visible damage upon arrival submitted after the 3-calendar-day reporting period may not qualify for coverage.

Do not discard the packaging or shipping materials before the claim has been reviewed if they may be relevant to the investigation.

Approved claims will be handled in accordance with our Returns and Warranty Policy.

Missing Items or Partial Deliveries

Before reporting an item as missing, customers should verify whether their order was divided into multiple shipments.

If multiple tracking numbers have been issued, the remaining products may still be in transit.

If all associated shipments have been delivered and an item is still missing, contact us as soon as possible and provide:

• Your order information.
• Photographs of the products received.
• Photographs of the packaging.
• The shipping label.
• Any other evidence reasonably requested.

Neon Soccer will review the situation and determine the appropriate resolution.

Remote or Logistically Limited Locations

Certain countries, islands, remote areas, military addresses, rural locations, or regions with limited logistics infrastructure may experience:

• Longer delivery times.
• Limited carrier availability.
• Reduced tracking visibility.
• Additional delivery requirements.
• Restricted after-sales options.
• Additional customs procedures.

Shipping availability may vary based on destination.

We reserve the right to decline shipment to destinations where reliable fulfillment or delivery is not reasonably available.

Events Beyond Our Control

Neon Soccer will not be responsible for failure or delay in shipping caused by events reasonably outside our control, including:

• Major carrier disruptions.
• Customs restrictions.
• Transportation interruptions.
• Government actions.
• Natural disasters.
• Severe weather.
• Labor disruptions.
• Similar events beyond our reasonable control.

Where practical, we will attempt to provide reasonable assistance or information concerning the shipment.

Relationship With Our Other Policies

This Shipping Policy should be read together with our:

• Returns and Warranty Policy
• Terms of Service
• Privacy Policy

Warranty claims, damaged-product claims, refunds, replacements, and reshipments are subject to the applicable conditions established in those policies.

If mandatory consumer law provides rights that cannot legally be waived or restricted, those rights will apply.

Contact

For questions about an order, shipment, tracking information, or delivery issue, contact:

Neon Soccer
Email: lpluserl97@gmail.com
Business phone: +591 72682162

When contacting us about an existing order, please include your order number and the email address used to place the order.