Privacy Policy — Neon Soccer

Last updated: September 26, 2026

Neon Soccer operates this store and website, including the data, content, features, tools, products, and services necessary to provide you, the customer, with a shopping experience for soccer products, illuminated or glow-effect soccer balls, sports accessories, and related products.

Neon Soccer is powered by Shopify, which enables us to provide our services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store, or when you communicate with us through any other means.

By accessing or using our store, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and protect your personal information.

Personal Information We Collect

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you.

Depending on how you interact with our store, we may collect or process the following categories of personal information:

• Contact information, such as your name, shipping address, billing address, telephone number, and email address.
• Payment information, such as your payment method, payment confirmation, and transaction details.
• Order information, such as products viewed, added to your cart, purchased, returned, replaced, or canceled.
• Communications with us, such as messages sent through email, contact forms, social media, messaging platforms, or customer support.
• Device information, such as your IP address, browser, network connection, device information, and technical identifiers.
• Usage information, such as pages visited, products viewed, browsing time, interactions with our store, and actions taken during the purchasing process.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you make a purchase, create an account, contact us, submit a claim, or complete a form.
• Automatically through our store using cookies, pixels, analytics tools, and similar technologies.
• From service providers such as Shopify, payment gateways, shipping companies, logistics providers, customer support tools, analytics providers, and marketing platforms.
• From authorized partners, suppliers, fulfillment providers, or other third parties when necessary to operate our store and provide our services.

How We Use Your Personal Information

We use your personal information for the following purposes:

Processing Orders and Providing Our Services

We use your information to process payments, confirm orders, fulfill purchases, manage shipments, provide tracking information, communicate about your order, process warranty claims, returns, replacements, reshipments, or refunds when applicable, and provide a safe and efficient shopping experience.

We may also use order and shipping information to coordinate fulfillment with suppliers, warehouses, shipping carriers, logistics providers, and other service providers involved in delivering your purchase.

Customer Support

We use your information to respond to questions concerning our products, product use, product features, glow or illumination effects, indoor or outdoor use, shipping times, warranties, orders, tracking, returns, or other inquiries related to Neon Soccer.

We may also use photographs, videos, order information, shipping information, or other evidence voluntarily provided by you to investigate warranty claims, product issues, delivery problems, or customer service requests.

Marketing and Advertising

We may use your information to send promotional communications, display personalized advertisements, recommend related products, and inform you about new products, collections, promotions, special offers, soccer products, sporting accessories, or related releases.

We may also use cookies, pixels, analytics technologies, and advertising technologies to understand how visitors interact with our store and to improve the relevance and performance of our advertising.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our messages.

Security and Fraud Prevention

We may use your information to:

• Verify transactions and payments.
• Detect suspicious activity.
• Prevent fraudulent transactions.
• Protect our store and customers.
• Investigate potentially fraudulent claims.
• Prevent abuse of warranties, refunds, replacements, returns, promotions, discounts, or other store policies.
• Protect our legal and commercial interests.

We may retain relevant transaction, order, communication, shipping, claim, or technical information when reasonably necessary to investigate or defend against fraud, payment disputes, chargebacks, unauthorized transactions, or abuse of our policies.

Legal Compliance

We may use and disclose your information when reasonably necessary to:

• Comply with applicable laws and legal obligations.
• Respond to valid legal requests from courts, regulators, government authorities, or law enforcement.
• Protect our legal rights.
• Investigate fraud or unlawful activity.
• Resolve disputes.
• Establish, exercise, or defend legal claims.
• Enforce our Terms of Service, Returns and Warranty Policy, Shipping Policy, Privacy Policy, purchasing conditions, or other store policies.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our store and provide our services.

These parties may include:

• Shopify, as our e-commerce platform.
• Payment gateways and payment processors.
• Banks and financial service providers.
• Shipping carriers and logistics providers.
• Suppliers, warehouses, fulfillment centers, and order-processing partners.
• Email marketing providers.
• Analytics providers.
• Advertising and marketing platforms.
• Customer support providers.
• Fraud prevention and security providers.
• Technology, hosting, storage, and infrastructure providers.
• Professional advisers where reasonably necessary.
• Government authorities, regulators, courts, or other legal entities when required or permitted by law.

We do not disclose personal information to unrelated third parties simply for them to independently use without a legitimate operational, commercial, or legal purpose.

Certain advertising, analytics, or marketing technologies may involve the disclosure of identifiers or browsing information to third-party platforms for personalized advertising, measurement, analytics, or similar purposes, subject to applicable law.

Our Relationship with Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information related to your access to and use of our store in order to provide, operate, secure, improve, and support its e-commerce services.

Information you provide through our store may be transmitted to and processed by Shopify and other authorized service providers in countries other than the country where you reside.

Shopify may also process certain information for fraud prevention, analytics, platform improvement, personalization, security, and other purposes described in its own privacy documentation.

For more information about how Shopify processes personal information, you may review Shopify's Privacy Policy.

Cookies and Similar Technologies

Neon Soccer may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to:

• Remember products you have viewed.
• Maintain shopping cart functionality.
• Remember preferences.
• Improve navigation and website functionality.
• Measure store performance.
• Understand customer interactions.
• Analyze website traffic and purchasing behavior.
• Measure advertising effectiveness.
• Display personalized or relevant advertisements.
• Prevent fraud and improve security.
• Improve our products, marketing campaigns, and customer experience.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics, advertising, personalization, or similar purposes.

You may be able to configure your browser or device to restrict or reject certain cookies. However, disabling cookies may affect the availability or proper operation of certain features of our store.

Advertising and Analytics

We may work with advertising and analytics providers to understand how visitors use our store and to promote Neon Soccer products through external platforms.

These providers may collect or receive certain information through cookies, pixels, device identifiers, or similar technologies.

Depending on your jurisdiction, certain disclosures of personal information for personalized or targeted advertising may be subject to specific privacy rights.

Where applicable, you may exercise the rights available to you under local privacy laws.

Third-Party Websites and Links

Our store may contain links to external websites, social media platforms, payment providers, apps, shipping providers, or other third-party services.

Neon Soccer does not control these third parties and is not responsible for their privacy practices, security measures, content, or handling of your personal information.

We recommend reviewing the privacy policies and terms of any external service before providing personal information.

Children’s Data

Our store and services are not directed toward children or minors.

We do not knowingly collect personal information from children below the minimum age permitted under applicable law.

If you are a parent or legal guardian and believe that a minor has provided personal information to Neon Soccer without appropriate authorization, you may contact us to request that we review and, where legally appropriate, delete that information.

Information Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no electronic transmission, internet connection, payment system, or digital storage method can be guaranteed to be completely secure.

Customers are also responsible for protecting passwords, account credentials, devices, and other information under their control.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information in order to:

• Process and document transactions.
• Fulfill orders.
• Provide customer support.
• Administer warranties and returns.
• Resolve shipping or delivery issues.
• Maintain business and accounting records.
• Prevent fraud.
• Investigate claims or chargebacks.
• Resolve disputes.
• Enforce our policies.
• Comply with legal, tax, regulatory, or contractual obligations.

Retention periods may vary depending on the nature of the information, the transaction, applicable legal obligations, and our legitimate operational needs.

Your Rights and Choices

Depending on your country, state, province, or jurisdiction of residence, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request a copy of certain personal information.
• Request information about how your data has been used or disclosed.
• Object to or restrict certain processing activities where applicable.
• Opt out of certain targeted or personalized advertising where applicable.
• Withdraw consent where processing is based on consent and withdrawal is legally permitted.
• Unsubscribe from promotional emails.

Privacy rights vary by jurisdiction and are not absolute.

Before fulfilling certain requests, we may need to verify your identity or request additional information reasonably necessary to verify the request.

We may deny or limit a request where permitted by applicable law, including where retention of information is necessary to:

• Complete a transaction.
• Maintain legally required records.
• Prevent or investigate fraud.
• Address payment disputes or chargebacks.
• Establish or defend legal claims.
• Protect security.
• Comply with applicable law.

International Transfers

Neon Soccer serves customers in the United States and other countries.

As a result, personal information may be transferred, stored, or processed outside the country, state, or jurisdiction where you reside.

This may occur when we use providers such as:

• Shopify.
• Payment processors.
• Shipping and logistics providers.
• Fulfillment providers.
• Email and customer-support services.
• Analytics providers.
• Advertising platforms.
• Cloud and technology providers.

These countries may have privacy or data protection laws that differ from those in your jurisdiction.

Where required by applicable law, appropriate mechanisms or safeguards may be used for international transfers of personal information.

Business Transactions

If Neon Soccer or all or part of its business is involved in a merger, acquisition, financing transaction, reorganization, sale of assets, transfer, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where legally permitted.

Any subsequent processing of that information will remain subject to applicable legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices.
• Our products or services.
• Our technology.
• Our service providers.
• Our website functionality.
• Applicable legal or regulatory requirements.
• Operational or security needs.

When appropriate, we will publish the revised Privacy Policy through our store and update the “Last updated” date.

Your continued use of our store after an updated policy becomes effective will be subject to the updated version and applicable law.

Contact

If you have questions about this Privacy Policy, how Neon Soccer processes personal information, or wish to exercise an applicable privacy right, you may contact us at:

Neon Soccer
Email: lpluserl97@gmail.com
Phone: +591 72682162